About Me
Education & Achievements
My education background consistently focuses on Project Management for Effective Outcomes, Data Analytics, effective Business Insights, and Stakeholder Experience Management.
I received significant awards & recognition for my work at university including the ANU 2017 Intern of The Year, Finalist and the 2016 ANU International Business Plan Competition, 2nd Runner Up.
I hold a Masters Degree in Project Management (ANU) and BSc (Hons) in Project & Facilities Management (NUS).
Experience Highlights
Student & Client Experience Officer
Tailored Accounts, Canberra ACT
2016 - 2022 (to date)
My responsibilities expanded over time as the Company evolves into different arms of specialised practice. Major areas of my responsibilities include:
Tertiary Student Training:
- Successfully developed, launched, and maintained AccountantChange - the first Canberra-based training platform for undergraduates, where the students learn various business/principal accounting and social skills for better graduate employments.
- Effectively administered up to 300 enrolled AccountantChange participants from Australian National University, University of Canberra and Canberra Institute of Technology.
- Delivered self-paced business software learning programs (online) and in-person training sessions (quarterly basis).
- Directly trained students on specialised topics such as AI & Project Management. A recording video of my training can be accessed HERE.
- AccountantChange received the 2019 ACT Training Awards, Finalist.
Experience Highlights
Student & Client Engagement Officer
Tailored Accounts, Canberra ACT
2016 - 2022 (to date)
Business Tender Development & Client Engagement:
- Leading and overseeing new marketing initiatives of a team of coordinators, IT specialists, and graphic designers.
- Researching and creating business tender and proposal documents for clients in both Government and Private sectors.
- Effectively communicating with clients for the best client on-boarding experience.
- Producing relevant business contents to share with clients to support them during the 2019 Bush Fire Crisis and COVID-19 restrictions.
- Managing relations with entrepreneur peak bodies such as Canberra Innovation Network (CBRIN), Mill House Social Enterprises, Innovation ACT to provide pro-bono start-up support as a part of the Company's CSR commitments.
Experience Highlights
Student & Client Engagement Officer
Tailored Accounts, Canberra ACT
2016 - 2022 (to date)
Data Analytics:
- Researching and developing business dashboard for clients in retail, hospitality, health-care and IT industries.
- Successfully engaged with clients through in-depth interviews and discussions to explore business needs and how data could be connected to the client business's workflow.
- Producing real-time interactive dashboards and reports via PowerBI and Google Data Studio for clients to make effective fact-based data-driven decisions.
- Presenting business intelligence ideas and suggestions (with visuals) for a client's improvement in daily operations, sales and marketing activities.
Experience Highlights
Associate Data Analyst
The Nielsen Company Singapore, Singapore2012 - 2014
- Provide findings and solution capability as a part of client research projects in driving high quality results on custom market research project work.
- Work towards understanding statistical models and deliver business insights and findings.
- Ensure team’s compliance to Nielsen’s global modelling practices and company quality standards.
- Maximise the efficient and effective use of resource by utilising appropriate statistical processes and tools.
- Build and maintain effective contacts with other departments to ensure the efficient and effective use of resources.
- Take accountability and propose initiatives and follow-through.
- Liaise with different Nielsen departments to ensure hardware and software requirements are fulfilled.
Professional Skills
I have developed and excelled a combined set of skills, which enable me to deliver my role at any given assignments. My technical and social skills are summarised as below:
Technical skills:
- I am experienced in collecting, transforming, and organising data for analysis to help make informed decisions.
- Understanding and proficiency of platforms for effective data analysis, including SQL, spreadsheet, Tableau, R, PowerBI, HubSpot, and Workflowmax.
- Advanced skills in MS Office for highly complex document development.
- Tender, presentation with visuals & business proposal development for successful grant/deal pitches.
Social Skills:
- Stakeholder expectation management.
- Take responsibility and proactively propose initiatives and follow-through.
- Independently able to lead projects to closure.
- Solid proficiency of decision making and problem resolution skills.
My Life In Australia
I worked in Singapore for three years after my undergraduate graduation in 2012 as a Data Analyst.
Whilst growing my knowledge and professional skills, I was curious and determined to explore further career possibilities in Project Management - which was then a newly developed professional field.
Moving to Canberra, Australia to pursue my Master Education was a big change in my life but I enjoyed it academically and socially. I have made Canberra my home since 2015.
I practice watercolouring and drawing, and I am a Canberra Art Workshop member.